Shipping policy

1. Shipping Areas
We ship across Pakistan to all major cities and towns, including Multan and other cities in Punjab. We currently do not ship to [list any excluded areas, e.g., “certain remote areas in border regions”] unless explicitly confirmed during order verification.

2. Order Processing Time
All orders are processed within 1–2 business days after confirmation.
For COD orders, we will contact you via phone or SMS to confirm the order before shipping. Orders are only dispatched after this confirmation.

3. Shipping Rates & COD Charges
Our shipping and COD charges are as follows:

  • COD orders below Rs. 350: Rs. 100 total charge

    • Rs. 50 as COD charge

    • Rs. 50 as shipping charge

  • COD orders Rs. 350 or above: Rs. 50 COD charge only (no shipping charge)

  • Prepaid orders below Rs. 350: Rs. 50 shipping charge

  • Prepaid orders Rs. 350 or above: Free shipping

You can pay for the product in cash when the delivery agent hands over your order.

4. Estimated Delivery Times
Delivery times are estimates and may vary based on location, carrier performance, and unforeseen circumstances:

  • Multan and nearby cities in Punjab: 2–4 business days

  • Other major Pakistani cities (e.g., Lahore, Islamabad, Karachi, Faisalabad): 3–6 business days

  • Remote areas: 5–10 business days

You will receive a tracking link once your order is dispatched.

5. COD Eligibility & Restrictions

  • COD is available for orders between [minimum amount, e.g., Rs. 200] and [maximum amount, e.g., Rs. 50,000].

  • COD may be restricted for certain postal codes or high-risk areas based on our courier partner’s policy.

  • A valid phone number is required for delivery confirmation.

  • If you miss two or more delivery attempts, your order may be cancelled, and future COD orders may be restricted.

6. Shipping Method & Tracking
Orders are shipped via our courier partner: [e.g., Leopards / Postex].
Once your order is dispatched, you will receive:

  • A confirmation message

  • A tracking number and link to track your shipment online

7. Returns & Refunds for COD Orders
For COD orders that are returned:

  • Refunds will be processed via [bank transfer / cash at our store / discount on your next COD order]

  • Refunds will be issued within [3–7] business days after the returned item is received and inspected.

  • The item must be in the same condition as delivered (unused, with original packaging and tags).

8. Damaged or Missing Items
If your package arrives damaged or some items are missing:

  • Contact us within 24–48 hours at ashalstore.official@gmail.com or 03089149159 Provide your order number and photos of the package and items

  • We will arrange a replacement or refund as appropriate, based on our assessment.

9. Policy Updates
We may update this shipping policy occasionally. The latest version will always be available on our website at: