Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with Ashal Store. We are committed to delivering your orders safely and as quickly as possible. Please read the following shipping policy to understand our order processing and delivery procedures.

1. Order Processing

All orders are processed after payment confirmation.

Orders are generally processed and dispatched within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take a little longer.

2. Shipping & Delivery

We currently offer shipping within Pakistan.

Estimated delivery time after dispatch is generally:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer due to weather, public holidays, courier delays, incorrect addresses, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order.

If Ashal Store offers a free-shipping promotion or free shipping above a specific order value, the applicable terms will be clearly mentioned on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing your tracking information, where available.

You can use the tracking number provided by the courier to check the status of your shipment.

If you have not received your tracking information or need assistance with your order, please contact our customer support team.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• Complete address

• City

• Phone number

• Any relevant delivery instructions

Ashal Store is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, refused delivery, or failure to receive the package, additional shipping charges may apply if the customer requests re-delivery.

6. Delayed Orders

While we do our best to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

• Courier delays

• Severe weather

• Public holidays

• High order volumes

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us so we can assist you.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photographs or other relevant evidence of the damage.

If a package is marked as delivered but you have not received it, please contact us promptly so that we can investigate the issue with the courier.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable to receive the order, the courier may contact the customer or return the package to us according to its delivery procedures.

Please make sure your phone number is active and available during the delivery period.

9. International Shipping

At this time, Ashal Store ships within Pakistan only unless otherwise stated on our website.

If we begin offering international shipping, applicable shipping charges, delivery times, customs duties, taxes, and other international shipping requirements will be communicated at checkout or in this policy.

10. Changes to This Shipping Policy

Ashal Store reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions regarding your order or our shipping policy, please contact Ashal Store through our Contact Us page or the customer support details provided on our website.

Thank you for choosing Ashal Store!